IT Service Management System Project.
Contract notice
Supplies
Section I: Contracting authority
I.1)Name, addresses and contact point(s)
The University of Manchester
Oxford Road
Contact point(s): Kilburn Building G97A
For the attention of: Greg Barclay
M13 9PL Manchester
UNITED KINGDOM
E-mail:
Internet address(es):
General address of the contracting authority: www.campus.manchester.ac.uk/procurement
Electronic submission of tenders and requests to participate: https://in-tendhost.co.uk/universityofmanchester/aspx/Home
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.2)Type of the contracting authority
Other: Academic (Higher Education)
I.3)Main activity
Education
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: no
Section II: Object of the contract
II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:
IT Service Management System Project.
II.1.2)Type of contract and location of works, place of delivery or of performance
Supplies
Purchase
Purchase
NUTS code UKD31
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)
The University of Manchester has identified a requirement to update its current IT Service Management system.
The core capability of the new solution should support the four core goals of the IT Strategic plan which is underpinned by University of Manchester 2020 Vision and 2020 Strategic Plan, which includes an ambition to be one of the top 25 research universities in the world.
IT Strategic Plan:
- Continually modernised IT facilities
- Consolidated infrastructure
- Highly Effective Information Systems
- A professional IT Organisation
The University of Manchester has concluded the current solution is not scalable to our future needs. A more flexible and feature rich product set will be required to enable improved service management within the University of Manchester.
The future development of Service Management will be based around an ITIL service management approach for use primarily by ICT staff. We also have a number of non-IT areas within the business who also use the current system to manage requests. These users must be transferred to the replacement system. Examples include general Library enquiries, eLearning support and our Student Support Office. The potential for future expansion into further areas of the organisation will require any solution to be scalable and flexible to the needs of University.
The current solution is bespoke and has been developed using the Remedy ARS development platform since 1990s. The service management strategy for IT is now changing and moving away from bespoke development in favour of adopting a solution based on an off-the-shelf product. The University aims to base our IT processes on ITIL best practice methodology, tailored to our needs.
Key areas of improvement which have been initially identified are:
- Reporting
- Simple usability of system by all user bases
- Greater platform support i.e. mobiles, tablets, desktops
- Improved customer-facing exterior
- Lower technical maintenance requirement hence lower cost of ownership
- Flexibility/scalability of system
The implementation of a new IT service management system forms an important part of a wider IT transformation programme within the University. In parallel to the implementation project we will be undertaking sizable activities to reengineering our core IT services processes using ITIL best practice as a framework.
The core capability of the new solution should support the four core goals of the IT Strategic plan which is underpinned by University of Manchester 2020 Vision and 2020 Strategic Plan, which includes an ambition to be one of the top 25 research universities in the world.
IT Strategic Plan:
- Continually modernised IT facilities
- Consolidated infrastructure
- Highly Effective Information Systems
- A professional IT Organisation
The University of Manchester has concluded the current solution is not scalable to our future needs. A more flexible and feature rich product set will be required to enable improved service management within the University of Manchester.
The future development of Service Management will be based around an ITIL service management approach for use primarily by ICT staff. We also have a number of non-IT areas within the business who also use the current system to manage requests. These users must be transferred to the replacement system. Examples include general Library enquiries, eLearning support and our Student Support Office. The potential for future expansion into further areas of the organisation will require any solution to be scalable and flexible to the needs of University.
The current solution is bespoke and has been developed using the Remedy ARS development platform since 1990s. The service management strategy for IT is now changing and moving away from bespoke development in favour of adopting a solution based on an off-the-shelf product. The University aims to base our IT processes on ITIL best practice methodology, tailored to our needs.
Key areas of improvement which have been initially identified are:
- Reporting
- Simple usability of system by all user bases
- Greater platform support i.e. mobiles, tablets, desktops
- Improved customer-facing exterior
- Lower technical maintenance requirement hence lower cost of ownership
- Flexibility/scalability of system
The implementation of a new IT service management system forms an important part of a wider IT transformation programme within the University. In parallel to the implementation project we will be undertaking sizable activities to reengineering our core IT services processes using ITIL best practice as a framework.
II.1.6)Common procurement vocabulary (CPV)
72253100, 72600000, 72591000
II.1.7)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.8)Lots
This contract is divided into lots: no
II.1.9)Information about variants
Variants will be accepted: yes
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
Estimated value excluding VAT:
Range: between 150 000 and 700 000 GBP
Range: between 150 000 and 700 000 GBP
II.2.2)Information about options
II.2.3)Information about renewals
This contract is subject to renewal: no
II.3)Duration of the contract or time limit for completion
Duration in months: 48 (from the award of the contract)
Section III: Legal, economic, financial and technical information
III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
A parent guarantee maybe requested by University of Manchester.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
All financing conditions and payment arrangements will be set out in the PQQ and tender documentation.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
No legal form is required. Candidates to confirm in PQQ submission if they are applying as a consortium or as a joint venture. If the candidate is a joint venture or consortium, the Contracting Authority shall require members to accept joint and several liability.
III.1.4)Other particular conditions
The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if the requirements are met: Candidates are referred to Regulation 23 of the Public Contracts Regulations 2006 (as amended). Further information will be provided in the PQQ and Tender documentation generally.
III.2.2)Economic and financial ability
Information and formalities necessary for evaluating if the requirements are met: Candidates are referred to Regulation 24 of the Public Contracts Regulations 2006 (as amended). Further information will be provided in the PQQ and Tender documentation generally.
Minimum level(s) of standards possibly required: Candidates may be subject to an independent financial check. Further information will be provided in the PQQ and Tender documentation generally.
Minimum level(s) of standards possibly required: Candidates may be subject to an independent financial check. Further information will be provided in the PQQ and Tender documentation generally.
III.2.3)Technical capacity
Information and formalities necessary for evaluating if the requirements are met:
Candidates are referred to Regulation 25 of the Public Contracts Regulations 2006 (as amended). Further information will be provided in the PQQ and Tender documentation.
Candidates are referred to Regulation 25 of the Public Contracts Regulations 2006 (as amended). Further information will be provided in the PQQ and Tender documentation.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service
Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no
Section IV: Procedure
IV.1)Type of procedure
IV.1.1)Type of procedure
Restricted
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
Envisaged minimum number 5: and maximum number 9
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated no
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
2013/ITSMS/CS/SM
IV.3.2)Previous publication(s) concerning the same contract
Prior information notice
Notice number in the OJEU: 2013/S 229-397408 of 26.11.2013
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
Time limit for receipt of requests for documents or for accessing documents: 12.3.2014 - 14:00
Payable documents: no
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate
12.3.2014 - 14:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders
Persons authorised to be present at the opening of tenders: no
Section VI: Complementary information
VI.1)Information about recurrence
This is a recurrent procurement: no
VI.2)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information
The Contracting Authority reserves the right to cancel the procurement process at any stage. The Contracting Authority does not accept liability for any cost incurred in tendering.
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
High Court of England & Wales
The Strand
WC2A 2LL London
UNITED KINGDOM
Telephone: +44 2079476000
Body responsible for mediation procedures
High Court of England & Wales
The Strand
WC2A 2LL London
UNITED KINGDOM
Telephone: +44 2079476000
VI.4.2)Lodging of appeals
Precise information on deadline(s) for lodging appeals: Precise information on deadline(s) for lodging appeals: Candidates are referred to the Public Contract Regulations 2006 (as amended).
VI.4.3)Service from which information about the lodging of appeals may be obtained
VI.5)Date of dispatch of this notice:
6.2.2014