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Lone Worker Protection Services.

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Family Mosaic Housing
Albion House, 20 Queen Elizabeth Street
Contact point(s): Family Mosaic Housing
For the attention of: Sreeya Dey
SE1 2RJ London
UNITED KINGDOM
Telephone: +44 2070891281
E-mail:
Fax: +44 2070891001

Internet address(es):

General address of the contracting authority: http://familymosaic.co.uk

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: Family Mosaic Housing
Albion House, 20 Queen Elizabeth Street
Contact point(s): Family Mosaic Housing
For the attention of: Heather Renton
SE1 2RJ London
UNITED KINGDOM
Telephone: +44 2070891057
E-mail:
Fax: +44 2070891001
Internet address: http://www.familymosaic.co.uk

I.2)Type of the contracting authority
Body governed by public law
I.3)Main activity
Housing and community amenities
I.4)Contract award on behalf of other contracting authorities

The contracting authority is purchasing on behalf of other contracting authorities: yes

Family Mosaic
Albion House, 20 Queen Elizabeth Street
SE1 2RJ London
UNITED KINGDOM

Family Mosaic Home Ownership Limited
Albion House, 20 Queen Elizabeth Street
SE1 2RJ London
UNITED KINGDOM

Family Mosaic Development Company Limited
Albion House, 20 Queen Elizabeth Street
SE1 2RJ London
UNITED KINGDOM

Family Mosaic Housing Services Limited
Albion House, 20 Queen Elizabeth Street
SE1 2RJ London
UNITED KINGDOM

Family Mosaic Thurrock Limited
Albion House, 20 Queen Elizabeth Street
SE1 2RJ London
UNITED KINGDOM

In Touch Support
Albion House, 20 Queen Elizabeth Street
SE1 2RJ London
UNITED KINGDOM

Charlton Triangle Homes
Albion House, 20 Queen Elizabeth Street
SE1 2RJ London
UNITED KINGDOM

Old Oak Housing Association
Albion House, 20 Queen Elizabeth Street
SE1 2RJ London
UNITED KINGDOM

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:
Lone Worker Protection Services.
II.1.2)Type of contract and location of works, place of delivery or of performance
Services
Service category No 23: Investigation and security services, except armoured car services
Main site or location of works, place of delivery or of performance: The South East of the United Kingdom, specifically London, Essex, Hampshire, Kent, Suffolk, Sussex and other
areas where there are satellite offices and potential new acquisitions in the South of England.
Please be advised that since all required NUTS codes are not being uploaded correctly, they are therefore listed
below:
UKH14
UKH31
UKH32
UKH33
UKI11
UKI12
UKI21
UKI22
UKI23
UKJ21
UKJ22
UKJ23
UKJ24
UKJ31
UKJ32
UKJ33
UKJ41

NUTS code UKH14,UKJ42

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)
The Family Mosaic Group is looking for a single organisation that is suitably qualified in providing a fully managed lone worker protection services package, preferably with experience in the social housing remit although within the public sector is satisfactory.
Currently approximately 1000 Family Mosaic lone workers have an Identicom® Lone Worker Device provided by Connexion2, facilitating the provision of the Soloprotect® package that comprises the device, an Alarm Receiving Centre (ARC) in which lone worker movements are monitored and recorded with appropriate action being taken if necessary, and a dedicated account management service in which monthly reporting,
replacement devices/lanyards etc. and general issues handling is provided.
It is envisaged this new contract shall either retain such hardware or shall herald the usage of a totally new, unbranded safety device offering at a minimum the equivalent type of features. It is preferable to the Family Mosaic Group that they do not have to actively invest in any such new hardware; although it is likely new
devices will be required as our current hardware is coming to the end of their lifespan. This new contract will need to be flexible such that the Family Mosaic Group is able to increase or decrease numbers as and when required.
The service must enable out of hours service provision for evenings, weekends, Bank Holidays and other nondesignated
working days, and for the provision of business continuity as required, essentially on a 365 day, 24-hour basis. Currently, lone workers must firstly confirm their device is working properly from which they then record which area they are to be travelling to (a process that must be repeated each time they go somewhere
new). Should the lone worker feel under duress at any point, they would then either press a discreet button on the Identicom® device or rip it off the lanyard. This process means that a call handler at the ARC must utilise their judgement to decide whether it is appropriate to send the Police to the location the device is positioned at. Each call must be handled through by the ARC within 10 seconds, up to a maximum of 20 seconds. A Key
Performance Indicator (KPI) with respect to call handling response times shall be monitored throughout the lifetime of the contract - this is currently set at 90% but is subject to change. Examples of the types of calls that may be fielded are tenants' stray/dangerous dogs, potential emergencies with respect to various situations, anti-social behaviour incidents such as tenants' threatening behaviour, and actual verbal and/or physical intimidation and abuse.
The initial contract is to be for three years with the possibility of extension for another two years subject to satisfactory performance. The contract we envisage is a collaborative arrangement subject to Family Mosaic's standard terms and contracts.
II.1.6)Common procurement vocabulary (CPV)

98342000, 79512000, 79711000, 35121700, 32571000, 79710000

II.1.7)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): no
II.1.8)Lots
This contract is divided into lots: no
II.1.9)Information about variants
Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
One lot consisting of the provision of a lone worker protection service for approximately 1 000 devices, although this figure may fluctuate throughout the lifetime of the contract.
Estimated value excluding VAT:
Range: between 320 000 and 1 800 000 GBP
II.2.2)Information about options
Options: no
II.2.3)Information about renewals
This contract is subject to renewal: no
II.3)Duration of the contract or time limit for completion
Duration in months: 36 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
N/A
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
N/A
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
N/A
III.1.4)Other particular conditions
The performance of the contract is subject to particular conditions: yes
Description of particular conditions: Please see Pre-Qualification Questionnaire (PQQ).
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if the requirements are met: Please see Pre-Qualification Questionnaire (PQQ).
III.2.2)Economic and financial ability
Information and formalities necessary for evaluating if the requirements are met: Please see Pre-Qualification Questionnaire (PQQ).
Minimum level(s) of standards possibly required: Please see Pre-Qualification Questionnaire (PQQ).
III.2.3)Technical capacity
Information and formalities necessary for evaluating if the requirements are met:
Please see Pre-Qualification Questionnaire (PQQ).
Minimum level(s) of standards possibly required:
Please see Pre-Qualification Questionnaire (PQQ).
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service
Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure
Restricted
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
Envisaged minimum number 6: and maximum number 10
Objective criteria for choosing the limited number of candidates: Please see Pre-Qualification Questionnaire (PQQ).
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
Family Mosaic Lone Worker Protection Services
IV.3.2)Previous publication(s) concerning the same contract

Prior information notice

Notice number in the OJEU: 2013/S 191-329621 of 2.10.2013

IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate
9.2.2014
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
25.2.2014
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.2)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information
N/A
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

Family Mosaic Housing
Albion House Queen Elizabeth Street
SE1 2RJ London
UNITED KINGDOM
E-mail:
Telephone: +44 2070891281
Internet address: http://familymosaic.co.uk
Fax: +44 2070891001

Body responsible for mediation procedures

Family Mosaic Housing
Albion House Queen Elizabeth Street
SE1 2RJ London
UNITED KINGDOM
E-mail:
Telephone: +44 2070891281
Internet address: http://familymosaic.co.uk
Fax: +44 2070891001

VI.4.2)Lodging of appeals
Precise information on deadline(s) for lodging appeals: Family Mosaic Housing will incorporate a standstill period at the point information on the award of the contract is communicated to tenderers. That notification will provide full information on the award decision. The standstill period, which will be for a minimum of 10 (ten) calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into.
The Public Contracts Regulations 2006 (SI 2006 No 5) provides for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland).
VI.4.3)Service from which information about the lodging of appeals may be obtained

Family Mosaic Housing
Albion House Queen Elizabeth Street
SE1 2RJ London
UNITED KINGDOM
E-mail:
Telephone: +44 2070891281
Internet address: http://familymosaic.co.uk
Fax: +44 2070891001

VI.5)Date of dispatch of this notice:
2.1.2014