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Gatwick airport IT & telecoms services.

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Gatwick Airport Limited
8th Floor Destinations Place, West Sussex
For the attention of: Joe Hunter
RH6 0NP Gatwick Airport
UNITED KINGDOM
Telephone: +44 8456050774
E-mail:

Internet address(es):

General address of the contracting authority: www.gatwickairport.com

Electronic access to information: https://www.delta-esourcing.com

Electronic submission of tenders and requests to participate: https://www.delta-esourcing.com

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority
Other: Civil aviation
I.3)Main activity
Education
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:
Gatwick airport IT & telecoms services.
II.1.2)Type of contract and location of works, place of delivery or of performance
Services
Service category No 7: Computer and related services

NUTS code UKJ24

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves the establishment of a framework agreement
II.1.4)Information on framework agreement
Framework agreement with several operators
maximum number of participants to the framework agreement envisaged: 10

Duration of the framework agreement

Duration in years: 4

Estimated total value of purchases for the entire duration of the framework agreement

Estimated value excluding VAT:
Range: between 24 000 000 and 73 000 000 GBP
II.1.5)Short description of the contract or purchase(s)
Computer-related management services. Computer-related services. Computer-related professional services. Radio, television, communication, telecommunication and related equipment. Transmission apparatus for radiotelephony, radiotelegraphy, radio broadcasting and television. Television transmission apparatus without reception apparatus. Closed-circuit television apparatus. Closed-circuit television cameras. Radio telephones. Office and computing machinery, equipment and supplies except furniture and software packages. Software package and information systems. Industry specific software package. Flight control software package. Air traffic control software package. Aviation ground support and test software package. Aviation ground support software package. Aviation test software package. Maintenance and repair of information technology equipment. Maintenance of information technology equipment. Information technology services. Information technology requirements review services. Maintenance of information technology software. Repair of information technology software. Computer equipment and supplies. Networks. Telecommunications equipment and supplies. Networking, Internet and intranet software package. Document creation, drawing, imaging, scheduling and productivity software package. Business transaction and personal business software package. Communication and multimedia software package. Database and operating software package. Software package utilities. Information systems and servers. Miscellaneous software package and computer systems. Maintenance and repair of computer equipment. Repair and maintenance services of personal computers. Maintenance services of telecommunications equipment. Network management software services. This Framework will be for one or more contracts covering: service desk, service management, applications management, telecoms services, end user computing, network management, infrastructure management and hosting, web services, cabling, ERP services and product supply.
II.1.6)Common procurement vocabulary (CPV)

72510000, 72500000, 72590000, 32000000, 32200000, 32220000, 32231000, 32234000, 32236000, 30000000, 48000000, 48100000, 48120000, 48121000, 48130000, 48131000, 48132000, 50312600, 50312610, 72222300, 72223000, 72267100, 72267200, 30200000, 32400000, 32500000, 48200000, 48300000, 48400000, 48500000, 48600000, 48700000, 48800000, 48900000, 50312000, 50320000, 50330000, 72511000

II.1.7)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): no
II.1.8)Lots
This contract is divided into lots: yes
Tenders may be submitted for one or more lots
II.1.9)Information about variants
Variants will be accepted: yes
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
Gatwick Airport Limited is seeking suppliers with proven experience and capability to supply a wide range of IT operational services. The scope will be split into the following lots:
Service desk.
Service management.
Applications management.
Telecoms services.
End user computing.
Network management.
Infrastructure management and hosting.
Web services.
Cabling.
ERP services.
Product supply.
Estimated value excluding VAT:
Range: between 24 000 000 and 73 000 000 GBP
II.2.2)Information about options
Options: no
II.2.3)Information about renewals
This contract is subject to renewal: no
II.3)Duration of the contract or time limit for completion
Duration in months: 48 (from the award of the contract)

Information about lots

Lot No: 1 Lot title: Service desk
1)Short description
Provision of an IT service desk to act as a one stop shop for all GAL users, managing all demands for service; including the reporting and resolution of incidents, problems and requests.
2)Common procurement vocabulary (CPV)

72590000

3)Quantity or scope
Service desk is required on a 24/7x 365 basis.
Current volumes:
- Contacts approx 3 000 per month,
- Incidents approx 1900 per month,
- Requests 500 + per month.
High level of first-time fix capability required.
Liaison/coordination with diverse resolver groups.
Airport critical calls require fast resolution.
Estimated value excluding VAT:
Range: between 1 000 000 and 2 000 000 GBP
4)Indication about different date for duration of contract or starting/completion
Duration in months: 48 (from the award of the contract)
5)Additional information about lots
Duration in months stated is purely an approximation.
The Supplier will provide services that are compliant, at all times, with UK law:
- Data Protection Act 1998.
The Supplier will provide services that are aligned to:
- ISO27001: information security management system,
- ISO/IEC 20000: IT service management,
- ISO14001: environmental management system,
- OHSAS 18001: occupational health and safety,
- PAS55: management of physical assets.
Lot No: 2 Lot title: Service management
1)Short description
Provision of a comprehensive, fully ITIL aligned service management function to manage the provision of all IT services.
2)Common procurement vocabulary (CPV)

72500000

3)Quantity or scope
Service management will be responsible for overseeing and assuring the service from all Lots within this tender:
- Service desk,
- Applications management,
- Telecoms services,
- End user computing,
- Network management,
- Infrastructure management and hosting,
- Web services,
- Cabling,
- ERP services,
- Product supply.
Required on a 24/7x 365 basis.
An on-site presence is expected for day-to-day management.
Estimated value excluding VAT:
Range: between 1 000 000 and 4 000 000 GBP
4)Indication about different date for duration of contract or starting/completion
Duration in months: 48 (from the award of the contract)
5)Additional information about lots
Duration in months stated is purely an approximation.
The Supplier will provide services that are compliant, at all times, with UK law:
- Data Protection Act 1998.
The Supplier will provide services that are aligned to:
- ISO27001: information security management system,
- ISO/IEC 20000: IT service management,
- ISO14001: environmental management system,
- OHSAS 18001: occupational health and safety,
- PAS55: management of physical assets.
Lot No: 3 Lot title: Applications management
1)Short description
Provide maintenance, support and development for business applications.
2)Common procurement vocabulary (CPV)

48000000

3)Quantity or scope
Management of 150+ applications serving Gatwick and its customers. Direct support, maintenance and configuration of some application software and databases, and management of 3rd party suppliers, who develop and maintain the remainder of the applications.
Required on a 24/7x 365 basis.
Estimated value excluding VAT:
Range: between 2 000 000 and 8 000 000 GBP
4)Indication about different date for duration of contract or starting/completion
Duration in months: 48 (from the award of the contract)
5)Additional information about lots
Duration in months stated is purely an approximation.
The Supplier will provide services that are compliant, at all times, with UK law:
- Data Protection Act 1998.
The Supplier will provide services that are aligned to:
- ISO27001: information security management system,
- ISO/IEC 20000: IT service management,
- ISO14001: environmental management system,
- OHSAS 18001: occupational health and safety,
- PAS55: management of physical assets.
Lot No: 4 Lot title: Telecoms services
1)Short description
Provision, support and management of all telephony.
2)Common procurement vocabulary (CPV)

64210000

3)Quantity or scope
Management of fixed-line, mobile and associated suppliers.
Approx 6500 lines and extensions combined. Also approx. 600+ mobile users.
Includes support of all handsets and other end devices, and central infrastructure.
Support and management of internal IVRs.
Support and management of on-billing, including tenant companies.
Required on a 24/7x 365 basis.
Estimated value excluding VAT:
Range: between 1 000 000 and 3 000 000 GBP
4)Indication about different date for duration of contract or starting/completion
Duration in months: 48 (from the award of the contract)
5)Additional information about lots
Duration in months stated is purely an approximation.
The Supplier will provide services that are compliant, at all times, with UK law:
- Data Protection Act 1998.
The Supplier will provide services that are aligned to:
- ISO27001: information security management system,
- ISO/IEC 20000: IT service management,
- ISO14001: environmental management system,
- OHSAS 18001: occupational health and safety,
- PAS55: management of physical assets.
Lot No: 5 Lot title: End user computing
1)Short description
Provide comprehensive support and management for all EUC.
2)Common procurement vocabulary (CPV)

72510000

3)Quantity or scope
Installs, moves, deletions of end-user computing.
End user support for application and service issues, not just hardware.
Installation of local software.
User-base of approx 1800, including desktops, laptops, all mobile devices, mobile telephones, tablets, Blackberry and smart phones, printers, remote access tokens, etc.
On-site presence is essential.
Support required on a 24/7x 365 basis.
Estimated value excluding VAT:
Range: between 3 000 000 and 6 000 000 GBP
4)Indication about different date for duration of contract or starting/completion
Duration in months: 48 (from the award of the contract)
5)Additional information about lots
Duration in months stated is purely an approximation.
The Supplier will provide services that are compliant, at all times, with UK law:
- Data Protection Act 1998.
The Supplier will provide services that are aligned to:
- ISO27001: Information security management system,
- ISO/IEC 20000: IT Service management,
- ISO14001: environmental management system,
- OHSAS 18001: occupational health and safety,
- PAS55: management of physical assets.
Lot No: 6 Lot title: Network management
1)Short description
Management and support of the core network infrastructure.
2)Common procurement vocabulary (CPV)

72511000

3)Quantity or scope
Management of WAN, LAN, wireless and associated services.
800+ network devices.
Responsible for firewall and other edge security.
On-site presence is essential.
Support required on a 24/7x 365 basis.
Estimated value excluding VAT:
Range: between 3 000 000 and 6 000 000 GBP
4)Indication about different date for duration of contract or starting/completion
Duration in months: 48 (from the award of the contract)
5)Additional information about lots
Duration in months stated is purely an approximation.
Additional information about the lot. The Supplier will provide services that are compliant, at all times, with UK law:
- Data Protection Act 1998.
The Supplier will provide services that are aligned to:
- ISO27001: Information security management system,
- ISO/IEC 20000: IT service management,
- ISO14001: environmental management system,
- OHSAS 18001: occupational health and safety,
- PAS55: management of physical assets.
Lot No: 7 Lot title: Infrastructure management and hosting
1)Short description
Hosting, management, support and maintenance of all core infrastructure.
2)Common procurement vocabulary (CPV)

72222300

3)Quantity or scope
On-site estate currently comprises 900+ servers including Wintel estate, Unix, virtualisation; and 200+ storage devices.
Management of operating system patching, backups and restores, Anti-Virus services, monitoring, and preventative maintenance.
Includes physical security and environmental well-being of approx 100 data centres and Comms rooms.
External hosting for selected services will be considered.
On-site presence is essential.
Support required on a 24/7x 365 basis.
Estimated value excluding VAT:
Range: between 5 000 000 and 12 000 000 GBP
4)Indication about different date for duration of contract or starting/completion
Duration in months: 48 (from the award of the contract)
5)Additional information about lots
Duration in months stated is purely an approximation.
The Supplier will provide services that are compliant, at all times, with UK law:
- Data Protection Act 1998.
The Supplier will provide services that are aligned to:
- ISO27001: Information security management system,
- ISO/IEC 20000: IT service management,
- ISO14001: environmental management system,
- OHSAS 18001: occupational health and safety,
- PAS55: management of physical assets.
Lot No: 8 Lot title: Web services
1)Short description
Provision of web services to Gatwick users and external customers.
2)Common procurement vocabulary (CPV)

48200000

3)Quantity or scope
Hosting provision (optionally cloud-based) for web services including, but not limited to:
- Gatwickairport.com; public facing web site with 1 000 000 + hits per month; higher volumes and therefore high-profile availability during adverse weather etc,
- Company Intranet,
- Extranet services, including dedicated applications.
Enhancement development and maintenance support of the above services - content and structure.
Support required on a 24/7x 365 basis.
Estimated value excluding VAT:
Range: between 1 000 000 and 5 000 000 GBP
4)Indication about different date for duration of contract or starting/completion
Duration in months: 48 (from the award of the contract)
5)Additional information about lots
Duration in months stated is purely an approximation.
The Supplier will provide services that are compliant, at all times, with UK law:
- Data Protection Act 1998.
The Supplier will provide services that are aligned to:
- ISO27001: Information security management system,
- ISO/IEC 20000: IT service management,
- ISO14001: environmental management system,
- OHSAS 18001: occupational health and safety,
- PAS55: management of physical assets.
Lot No: 9 Lot title: Cabling
1)Short description
Implementation, management and support of all physical cabling - supply, fit & associated services.
2)Common procurement vocabulary (CPV)

64210000

3)Quantity or scope
Cabling for fibre, telephony, and data networks within Gatwick site, including external areas (runways, etc).
Installation and break/fix services.
Patching of floor and wall ports and fibre optic circuits.
Installation of active equipment.
Cable route planning and management.
Installation, configuration and testing of specialist equipment following pre-defined procedures and work instructions, for example.
- CCTV cameras,
- Physical access card readers and associated door furniture,
- Flight information display screens.
On-site presence is essential.
Support required on a 24/7x 365 basis.
Estimated value excluding VAT:
Range: between 4 000 000 and 12 000 000 GBP
4)Indication about different date for duration of contract or starting/completion
Duration in months: 48 (from the award of the contract)
5)Additional information about lots
Duration in months stated is purely an approximation.
The Supplier will provide services that are compliant, at all times, with UK law:
- Data Protection Act 1998.
The Supplier will provide services that are aligned to:
- ISO27001: Information security management system,
- ISO/IEC 20000: IT service management,
- ISO14001: environmental management system,
- OHSAS 18001: occupational health and safety,
- PAS55: management of physical assets.
Lot No: 10 Lot title: ERP services
1)Short description
Provision of hosting, management, maintenance and support of the ERP Service.
2)Common procurement vocabulary (CPV)

48400000

3)Quantity or scope
SAP provides financial and procurement services, and also a Gatwick Data Warehouse for flight and retail data. User base of 370+.
Provide SAP Basis expertise and services:
- Application maintenance,
- Database administration,
- Middleware management,
- Fix development,
- Enhancement development,
- Reporting,
- Testing.
Provide Hosting, including back-up, resilience, and Test/dev environments. Operate a best of breed transport management strategy.
Support required on a 24/7x 365 basis.
Estimated value excluding VAT:
Range: between 2 000 000 and 5 000 000 GBP
4)Indication about different date for duration of contract or starting/completion
Duration in months: 48 (from the award of the contract)
5)Additional information about lots
Duration in months stated is purely an approximation.
The Supplier will provide services that are compliant, at all times, with UK law:
- Data Protection Act 1998.
The Supplier will provide services that are aligned to:
- ISO27001: Information security management system,
- ISO/IEC 20000: IT service management,
- ISO14001: environmental management system,
- OHSAS 18001: occupational health and safety,
- PAS55: management of physical assets.
Lot No: 11 Lot title: Product supply
1)Short description
Competitive purchasing of IT products.
2)Common procurement vocabulary (CPV)

30200000

3)Quantity or scope
Catalogue and non-catalogue items to be supplied, including hardware, software, applications, licences and consumables.
Estimated value excluding VAT:
Range: between 1 000 000 and 10 000 000 GBP
4)Indication about different date for duration of contract or starting/completion
Duration in months: 48 (from the award of the contract)
5)Additional information about lots
Duration in months stated is purely an approximation.
The Supplier will provide services that are compliant, at all times, with UK law:
- Data Protection Act 1998.
The Supplier will provide services that are aligned to:
- ISO27001: information security management system,
- ISO/IEC 20000: IT service management,
- ISO14001: environmental management system,
- OHSAS 18001: occupational health and safety,
- PAS55: management of physical assets.

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
Further information will be available in the pre-qualification documentation which can be downloaded.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
Further information will be available in the pre-qualification documentation which can be downloaded.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
Further information will be available in the pre-qualification documentation which can be downloaded.
III.1.4)Other particular conditions
The performance of the contract is subject to particular conditions: yes
Description of particular conditions: Further information will be available in the pre-qualification documentation which can be downloaded.
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if the requirements are met: Further information will be available in the pre-qualification documentation which can be downloaded.
III.2.2)Economic and financial ability
Information and formalities necessary for evaluating if the requirements are met: Further information will be available in the pre-qualification documentation which can be downloaded.
Minimum level(s) of standards possibly required: Further information will be available in the pre-qualification documentation which can be downloaded.
III.2.3)Technical capacity
Information and formalities necessary for evaluating if the requirements are met:
Further information will be available in the pre-qualification documentation which can be downloaded.
Minimum level(s) of standards possibly required:
Further information will be available in the pre-qualification documentation which can be downloaded.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service
Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure
Negotiated
Some candidates have already been selected (if appropriate under certain types of negotiated procedures) no
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
Envisaged minimum number 3
Objective criteria for choosing the limited number of candidates: Further information will be available in the pre-qualification documentation which can be downloaded.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated yes
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
ITT12051
IV.3.2)Previous publication(s) concerning the same contract
no
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
Time limit for receipt of requests for documents or for accessing documents: 11.4.2012 - 12:00
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate
12.4.2012 - 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
26.4.2012
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening tenders

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: yes
Estimated timing for further notices to be published: 4 years
VI.2)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement, and the contract will be awarded on the basis of the most economically advantageous tender.

Suppliers must read through this set of instructions and follow the process to respond to this opportunity. The information and / or documents for this opportunity are available on https://www.delta-esourcing.com/delta. You must register on this site to respond, if you are already registered you will not need to register again, simply use your existing username and password. Please note there is a password reminder link on the homepage. Suppliers must log in, go to your Response Manager and add the following Access Code: 8QBZFJT6NF. Please ensure you follow any instruction provided to you here.

The deadline for submitting you response(s) is 12.4.2012 (12:00). Please ensure that you allow yourself enough time when responding to this invite prior to any closing date and time, especially if you have been asked to upload documents. If you experience any technical difficulties please contact the Delta eSourcing Helpdesk or call +44 8452707050 or e-mail . Go Reference: GO-201239-PRO-3773635.

VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

Gatwick Airport Limited
Head of Procurement, 8th Floor Destinations Place
RH6 0NP West Sussex
UNITED KINGDOM
E-mail:
Telephone: +44 8456050774
Internet address: www.gatwickairport.com

VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained
VI.5)Date of dispatch of this notice:
9.3.2012