Out of Hours Call Answering Service.
Contract notice
Services
Section I: Contracting authority
I.1)Name, addresses and contact point(s)
Yorkshire Housing Limited
Dysons Chambers, 12-14 Briggate
For the attention of: Mr Chris Shaw
LS1 6ER Leeds
UNITED KINGDOM
Telephone: +44 7722067596
E-mail: [email protected]
Internet address(es):
General address of the contracting authority: http://www.yorkshirehousing.co.uk
Address of the buyer profile: http://www.shawc.co.uk
Electronic access to information: https://www.delta-esourcing.com/respond/H8N8AW9475
Electronic submission of tenders and requests to participate: https://www.delta-esourcing.com/respond/H8N8AW9475
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: Yorkshire Housing Ltd
Dysons Chambers, 12-14 Briggate
For the attention of: Mr Chris Shaw
LS1 6ER Leeds
UNITED KINGDOM
Telephone: +44 7722067596
E-mail: [email protected]
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
I.2)Type of the contracting authority
Body governed by public law
I.3)Main activity
Housing and community amenities
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: no
Section II: Object of the contract
II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:
Out of Hours Call Answering Service.
II.1.2)Type of contract and location of works, place of delivery or of performance
Services
Service category No 5: Telecommunications services
Service category No 5: Telecommunications services
NUTS code UKE42
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)
Telephone switchboard services. To provide Yorkshire Housing with an Out of Hours Call Answering Service.
II.1.6)Common procurement vocabulary (CPV)
64214200
II.1.7)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): no
II.1.8)Lots
This contract is divided into lots: no
II.1.9)Information about variants
Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
Yorkshire Housing's current out of hours call answering service is due for renewal in October 2015.
The requirements for the Out of Hours Call Answering Service are:
- to provide Out of Hours Cover Monday to Friday from 18:00 through to 8:00,
- to provide Out of Hours Cover from 18:00 on Friday through to 8:00 on Monday,
- to provide when required cover for team meetings, away days, and Yorkshire Housing Holiday periods e.g. in between Christmas and New Year,
- to provide call overflow cover during busy periods.
Estimated value excluding VAT:
Range: between 360 000 and 600 000 GBP
The requirements for the Out of Hours Call Answering Service are:
- to provide Out of Hours Cover Monday to Friday from 18:00 through to 8:00,
- to provide Out of Hours Cover from 18:00 on Friday through to 8:00 on Monday,
- to provide when required cover for team meetings, away days, and Yorkshire Housing Holiday periods e.g. in between Christmas and New Year,
- to provide call overflow cover during busy periods.
Estimated value excluding VAT:
Range: between 360 000 and 600 000 GBP
II.2.2)Information about options
Options: no
II.2.3)Information about renewals
This contract is subject to renewal: no
II.3)Duration of the contract or time limit for completion
Duration in months: 64 (from the award of the contract)
Section III: Legal, economic, financial and technical information
III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
Dependent on the suppliers status, a performance bond or guarantee may be required.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
An agreement as to how the project is funded will be covered as part of the contract negotiations with the preferred supplier. Any payment made to the supplier will be in pounds sterling and will be normally made by electronic funds transfer.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
Yorkshire Housing specific requirements are yet to be determined; however it does require that the contract awarded be entered into by a single legal entity on the part of the successful supplier(s). Any legal entity which has a group of entities will be required to provide an undertaking to be jointly and severally responsible for the due performance of the project.
III.1.4)Other particular conditions
The performance of the contract is subject to particular conditions: yes
Description of particular conditions: Suppliers will need to comply with Yorkshire Housing's Standard Terms Conditions of Contracts.
Yorkshire Housing are not bound to accept any or all of the suppliers response.
Description of particular conditions: Suppliers will need to comply with Yorkshire Housing's Standard Terms Conditions of Contracts.
Yorkshire Housing are not bound to accept any or all of the suppliers response.
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if the requirements are met: All interested parties need to register an interest and then provide a completed response no later than 17:00 on the 5.8.2015. Interested parties will be able to download the PQQ which needs to be completed in full and returned by the deadline.
III.2.2)Economic and financial ability
Information and formalities necessary for evaluating if the requirements are met: Detailed in full in the PQQ.
Minimum level(s) of standards possibly required: Detailed in full in the PQQ.
Minimum level(s) of standards possibly required: Detailed in full in the PQQ.
III.2.3)Technical capacity
Information and formalities necessary for evaluating if the requirements are met:
Detailed in full in the PQQ.
Minimum level(s) of standards possibly required:
Detailed in full in the PQQ.
Detailed in full in the PQQ.
Minimum level(s) of standards possibly required:
Detailed in full in the PQQ.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service
Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no
Section IV: Procedure
IV.1)Type of procedure
IV.1.1)Type of procedure
Restricted
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
Envisaged minimum number 5: and maximum number 10
Objective criteria for choosing the limited number of candidates: Using the pre-qualification questionnaire suppliers will be short listed based on the analysis performed in the financial, legal, and technical areas. Some questions contained within the PQQ may require a ‘Yes’ or ‘No’ response. These questions are known as gateways and are fundamental requirements of the contract. If any of these questions are answered ‘No’, Yorkshire Housing may reject your submission in full, ceasing to evaluate the remainder of the questions. Other questions are weighted based upon there order of importance. The members of the panel will each score the submissions against all of the award criteria. The panel will meet to discuss their individual scores and arrive at a consensus team score. Incomplete responses will reduce the suppliers chance of being short listed and in some cases will exclude the supplier.
Objective criteria for choosing the limited number of candidates: Using the pre-qualification questionnaire suppliers will be short listed based on the analysis performed in the financial, legal, and technical areas. Some questions contained within the PQQ may require a ‘Yes’ or ‘No’ response. These questions are known as gateways and are fundamental requirements of the contract. If any of these questions are answered ‘No’, Yorkshire Housing may reject your submission in full, ceasing to evaluate the remainder of the questions. Other questions are weighted based upon there order of importance. The members of the panel will each score the submissions against all of the award criteria. The panel will meet to discuss their individual scores and arrive at a consensus team score. Incomplete responses will reduce the suppliers chance of being short listed and in some cases will exclude the supplier.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
Yorkshire Housing - OOH Call Answering Service
IV.3.2)Previous publication(s) concerning the same contract
no
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate
5.8.2015 - 17:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
7.8.2015
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders
Section VI: Complementary information
VI.1)Information about recurrence
This is a recurrent procurement: no
VI.2)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-Leeds:-Telephone-switchboard-services./H8N8AW9475
To respond to this opportunity, please click here:https://www.delta-esourcing.com/respond/H8N8AW9475
GO Reference: GO-2015630-PRO-6736705.VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained
VI.5)Date of dispatch of this notice:
30.6.2015