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Customer Engagement Services.

Contract notice

Services

Directive 2004/18/EC

Section I: Contracting authority

I.1)Name, addresses and contact point(s)

Gatwick Airport Limited
5th Floor Destinations Place, Gatwick Airport
For the attention of: Paul Churchill
RH6 0NP Gatwick
UNITED KINGDOM
Telephone: +44 1293505299
E-mail:

Internet address(es):

General address of the contracting authority: www.gatwickairport.com

Electronic access to information: https://www.delta-esourcing.com/delta/mainmenu.html

Electronic submission of tenders and requests to participate: https://www.delta-esourcing.com/delta/mainmenu.html

Further information can be obtained from: The above mentioned contact point(s)

Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)

Tenders or requests to participate must be sent to: The above mentioned contact point(s)

I.2)Type of the contracting authority
Other: Civil Aviation
I.3)Main activity
Other: Civil Aviation
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: no

Section II: Object of the contract

II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:
Customer Engagement Services.
II.1.2)Type of contract and location of works, place of delivery or of performance
Services
Service category No 7: Computer and related services

NUTS code UKJ24

II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)
IT services: consulting, software development, Internet and support. Gatwick Airport is seeking to better understand its customers and use insight from passenger data to identify opportunities for growth. It is, therefore, seeking a supplier to provide data management services that support the application of value-adding customer insight strategies.
The purpose of this project is to begin the process of creating a single source of customer data by creating a membership management system for a new passenger engagement programme.
II.1.6)Common procurement vocabulary (CPV)

72000000

II.1.7)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): no
II.1.8)Lots
This contract is divided into lots: no
II.1.9)Information about variants
Variants will be accepted: yes
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
An initial 3 year contract with 3 options to extend for 2 years each (i.e. 3 + 2 + 2 + 2).
II.2.2)Information about options
II.2.3)Information about renewals
This contract is subject to renewal: yes
Number of possible renewals: 3
In the case of renewable supplies or service contracts, estimated timeframe for subsequent contracts:
in months: 24 (from the award of the contract)
II.3)Duration of the contract or time limit for completion
Duration in months: 36 (from the award of the contract)

Section III: Legal, economic, financial and technical information

III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:

All requirements will be listed in the Pre-Qualification Questionnaire (PQQ) which can be downloaded from e-Delta (https://www.delta-esourcing.com/delta/mainmenu.html).

III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:

All requirements will be listed in the Pre-Qualification Questionnaire (PQQ) which can be downloaded from e-Delta (https://www.delta-esourcing.com/delta/mainmenu.html).

III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:

All requirements will be listed in the Pre-Qualification Questionnaire (PQQ) which can be downloaded from e-Delta (https://www.delta-esourcing.com/delta/mainmenu.html).

III.1.4)Other particular conditions
The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if the requirements are met: The Authority will apply all the offences listed in Article 45(1) of Directive 2004/18/EC (implemented as Regulation 23(1) of the Public Contract Regulations (PCR) 2006 in the UK) and all of the professional misconducts listed at Article 45(2) of Directive 2004/18/EC (see also Regulation 23(2) in the PCR 2006) to the decision of whether a Candidate is eligible to be invited to tender.

A full list of the Regulation 23(1) and 23(2) criteria are at http://www.delta-esourcing.com/delta/project/reasonsForExclusion.html#pcr

Candidates will be required to answer these questions as part of the qualification process. For candidates who are registered overseas, you will need to declare if you have any offences/misconduct under your own countries laws, where these laws are equivalent to the Regulation 23 lists.
Candidates who have been convicted of any of the offences under Article 45(1) are ineligible and will not be selected to bid, unless there are overriding requirements in the general interest for doing so.
Candidates who are guilty of any of the offences, circumstances or misconduct under Article 45(2) may be excluded from being selected to bid at the discretion of the Authority.
III.2.2)Economic and financial ability

Information and formalities necessary for evaluating if the requirements are met: All requirements will belisted in the Pre-Qualification Questionnaire (PQQ) which can be downloaded from e-Delta (https://www.delta-esourcing.com/delta/mainmenu.html).

Minimum level(s) of standards possibly required: All requirements will be listed in the Pre-QualificationQuestionnaire (PQQ) which can be downloaded from e-Delta (https://www.delta-esourcing.com/delta/mainmenu.html).

III.2.3)Technical capacity
Information and formalities necessary for evaluating if the requirements are met:

All requirements will belisted in the Pre-Qualification Questionnaire (PQQ) which can be downloaded from e-Delta (https://www.delta-esourcing.com/delta/mainmenu.html).

Minimum level(s) of standards possibly required:

All requirements will be listed in the Pre-QualificationQuestionnaire (PQQ) which can be downloaded from e-Delta (https://www.delta-esourcing.com/delta/mainmenu.html).

III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
Execution of the service is reserved to a particular profession: no
III.3.2)Staff responsible for the execution of the service
Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no

Section IV: Procedure

IV.1)Type of procedure
IV.1.1)Type of procedure
Negotiated
Some candidates have already been selected (if appropriate under certain types of negotiated procedures) no
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
Envisaged minimum number 3: and maximum number 7

Objective criteria for choosing the limited number of candidates: All requirements will be listed in the Pre-Qualification Questionnaire (PQQ) which can be downloaded from e-Delta (https://www.delta-esourcing.com/delta/mainmenu.html).

IV.1.3)Reduction of the number of operators during the negotiation or dialogue
Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated yes
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
13106
IV.3.2)Previous publication(s) concerning the same contract
no
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
Time limit for receipt of requests for documents or for accessing documents: 3.3.2014 - 16:00
Payable documents: no
IV.3.4)Time limit for receipt of tenders or requests to participate
10.3.2014 - 14:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders

Section VI: Complementary information

VI.1)Information about recurrence
This is a recurrent procurement: no
VI.2)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement, and the contract will be awarded on the basis of the most economically advantageous tender.
Although the Contracting Entity does not regard itself bound by Directive 2004/17 or the Utilities Contract Regulations 2006, it has decided to place this advertisement in the OJEU on a voluntary basis. While the Contracting Entity is basing this tender process on the negotiated procedure provided for in the Regulations it does not regard itself as bound by that procedure and may depart from the procedure as provided for in the Regulations at any time.
The publication of the PQQ is a reflection of the commitment to the principles of the project although bidders should note that Gatwick Airport Limited is in the process of following its own internal governance process to seek funding. In the interests of expediency GAL will pre-qualify bidders and proceed to the invitation to tender (ITT) stage if and when budget is approved. Gatwick Airport Limited reserves the right to cancel the procurement process at any stage and not proceed with the award of contract.
For more information about this opportunity, please visit the Delta eSourcing portal at:

https://www.delta-esourcing.com/tenders/UK-UK-Gatwick:-IT-services:-consulting%2C-software-development%2C-Internet-and-support./2D3933599G

To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/2D3933599G

GO Reference: GO-201425-PRO-5440177
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures

Gatwick Airport Limited
5th Floor Destinations Place, Gatwick Airport
RH6 0NP Gatwick
UNITED KINGDOM
E-mail:
Telephone: +44 1293505299
Internet address: www.gatwickairport.com

Body responsible for mediation procedures

Gatwick Airport Limited
5th Floor Destinations Place, Gatwick Airport
RH6 0NP Gatwick
UNITED KINGDOM
E-mail:
Telephone: +44 1293505299
Internet address: www.gatwickairport.com

VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained

Gatwick Airport Limited
5th Floor Destinations Place, Gatwick Airport
RH6 0NP Gatwick
UNITED KINGDOM
E-mail:
Telephone: +44 1293505299
Internet address: www.gatwickairport.com

VI.5)Date of dispatch of this notice:
5.2.2014

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