IT Service Management toolset.
Contract notice
Services
Section I: Contracting authority
I.1)Name, addresses and contact point(s)
Bank of England
Procurement, Threadneedle Street
For the attention of: John Gill
EC2R 8AH London
UNITED KINGDOM
Telephone: +44 2076014170
E-mail:
Fax: +44 2076015649
Internet address(es):
Address of the buyer profile: www.bankofengland.co.uk
I.2)Type of the contracting authority
Body governed by public law
I.3)Main activity
Economic and financial affairs
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: no
Section II: Object of the contract
II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:
IT Service Management toolset.
II.1.2)Type of contract and location of works, place of delivery or of performance
Services
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: London, England.
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: London, England.
NUTS code UKJ
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)
The Bank of England ("the Bank”) is seeking to contract for the replacement of its current IT Service Management toolset.
At a minimum this new toolset would be used to deliver, manage and support the following ITIL aligned processes:
- Event Management;
- Incident Management;
- Problem Management;
- Change Management;
- Release Management;
- Service Asset & Configuration Management;
- Service Catalogue Management;
- Service Level Management;
- Service Request Management (Request Fulfilment);
- Knowledge Management.
A Self Service access mechanism / portal will also be required.
The Bank will consider implementing additional ITIL processes as required in the future which the toolset would be expected to be able to support.
The successful bidder will be able to demonstrate a strong experience of providing, implementing and supporting IT Service Management toolsets within similar sized organisations.
The successful bidder should be able to demonstrate that their toolset is aligned and compatible with ITIL v3-2011.
At a minimum this new toolset would be used to deliver, manage and support the following ITIL aligned processes:
- Event Management;
- Incident Management;
- Problem Management;
- Change Management;
- Release Management;
- Service Asset & Configuration Management;
- Service Catalogue Management;
- Service Level Management;
- Service Request Management (Request Fulfilment);
- Knowledge Management.
A Self Service access mechanism / portal will also be required.
The Bank will consider implementing additional ITIL processes as required in the future which the toolset would be expected to be able to support.
The successful bidder will be able to demonstrate a strong experience of providing, implementing and supporting IT Service Management toolsets within similar sized organisations.
The successful bidder should be able to demonstrate that their toolset is aligned and compatible with ITIL v3-2011.
II.1.6)Common procurement vocabulary (CPV)
48000000, 72000000
II.1.7)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): no
II.1.8)Lots
This contract is divided into lots: no
II.1.9)Information about variants
Variants will be accepted: no
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
The contract will be awarded for a period of three years with two possible extensions of one year per extension (3 + 1 + 1).
Estimated value excluding VAT:
Range: between 700 000 and 1 200 000 GBP
Estimated value excluding VAT:
Range: between 700 000 and 1 200 000 GBP
II.2.2)Information about options
Options: no
II.2.3)Information about renewals
II.3)Duration of the contract or time limit for completion
Duration in months: 60 (from the award of the contract)
Section III: Legal, economic, financial and technical information
III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
III.1.4)Other particular conditions
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if the requirements are met: Any supplier may be disqualified who:
(a) is bankrupt or is being wound up, where his affairs are being administered by the court, where he has entered into an arrangement with creditors, where he has suspended business activities or is in any analogous situation arising from a similar procedure under national laws and regulations;
(b) is the subject of proceedings for a declaration of bankruptcy, for an order compulsory winding up the administration by the court or of an arrangement with creditors or of any other similar proceedings under national laws and regulations;
(c) has been convicted by a judgment which has the force of res judicata in accordance with the legal provisions of the country of any offence concerning his professional conduct;
(d) has been guilty of grave professional misconduct proven by any means which the contract authorities can demonstrate;
(e) has not fulfilled obligations relating to the payment of social security contributions in accordance with the legal provisions of the country in which he is established or with those of the country of the contracting authority;
(f) has not fulfilled obligations relating to the payment of taxes in accordance with the legal provisions of the country in which he is established or with those of the country of the contracting authority;
(g) is guilty of serious misrepresentation in supplying the information required under this Section or has not supplied such information;
(h) has been the subject of a conviction for participation in a criminal organization, as defined in Article 2(1) of Council Joint Action 98/733/JHA;
(i) has been the subject of a conviction for corruption, as defined in Article 3 of the Council Act of 26 May 1972 and Article 3(1) of Council Joint Action 98/742/JHA3 respectively;
(j)has been the subject of a conviction for fraud within the meaning of Article 1 of the Convention relating to the protection of the financial interests of the European Communities;
(k) has been the subject of a conviction for money laundering, as defined in Article 1 of Council Directive 91/308/EEC of 10 June 1991 on prevention of the use of the financial system for the purpose of money laundering.
(a) is bankrupt or is being wound up, where his affairs are being administered by the court, where he has entered into an arrangement with creditors, where he has suspended business activities or is in any analogous situation arising from a similar procedure under national laws and regulations;
(b) is the subject of proceedings for a declaration of bankruptcy, for an order compulsory winding up the administration by the court or of an arrangement with creditors or of any other similar proceedings under national laws and regulations;
(c) has been convicted by a judgment which has the force of res judicata in accordance with the legal provisions of the country of any offence concerning his professional conduct;
(d) has been guilty of grave professional misconduct proven by any means which the contract authorities can demonstrate;
(e) has not fulfilled obligations relating to the payment of social security contributions in accordance with the legal provisions of the country in which he is established or with those of the country of the contracting authority;
(f) has not fulfilled obligations relating to the payment of taxes in accordance with the legal provisions of the country in which he is established or with those of the country of the contracting authority;
(g) is guilty of serious misrepresentation in supplying the information required under this Section or has not supplied such information;
(h) has been the subject of a conviction for participation in a criminal organization, as defined in Article 2(1) of Council Joint Action 98/733/JHA;
(i) has been the subject of a conviction for corruption, as defined in Article 3 of the Council Act of 26 May 1972 and Article 3(1) of Council Joint Action 98/742/JHA3 respectively;
(j)has been the subject of a conviction for fraud within the meaning of Article 1 of the Convention relating to the protection of the financial interests of the European Communities;
(k) has been the subject of a conviction for money laundering, as defined in Article 1 of Council Directive 91/308/EEC of 10 June 1991 on prevention of the use of the financial system for the purpose of money laundering.
III.2.2)Economic and financial ability
Information and formalities necessary for evaluating if the requirements are met: (a) appropriate statements from banks or, where appropriate, evidence of relevant professional risk indemnity insurance;
(b) the presentation of balance-sheets or extracts from the balance-sheets, where publication of the balance-sheet is required under the law of the country in which the economic operator is established;
(c) a statement of the undertaking's overall turnover and, where appropriate , of turnover in the area covered by the contract for a maximum of the last three financial years available, depending on the date on which the undertaking was set up or the economic operator started trading, as far as the information of these turnovers is available.
(b) the presentation of balance-sheets or extracts from the balance-sheets, where publication of the balance-sheet is required under the law of the country in which the economic operator is established;
(c) a statement of the undertaking's overall turnover and, where appropriate , of turnover in the area covered by the contract for a maximum of the last three financial years available, depending on the date on which the undertaking was set up or the economic operator started trading, as far as the information of these turnovers is available.
III.2.3)Technical capacity
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service
Section IV: Procedure
IV.1)Type of procedure
IV.1.1)Type of procedure
Restricted
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
Envisaged number of operators: 5
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
JG/277
IV.3.2)Previous publication(s) concerning the same contract
no
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate
7.3.2014 - 16:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening of tenders
Section VI: Complementary information
VI.1)Information about recurrence
This is a recurrent procurement: no
VI.2)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: no
VI.3)Additional information
I.1) Name, addresses and contact point(s):
Postal address:
Please note that all correspondance should be conducted through the on-line portal (ProContract). At this stage you are only expressing your interest in this tender - there will be no further information or documentation available until after this process period has ended. You will automatically receive a copy of the pre-qualification questionnaire at the appropriate time - no further correspondance is required.
Postal address:
Please note that all correspondance should be conducted through the on-line portal (ProContract). At this stage you are only expressing your interest in this tender - there will be no further information or documentation available until after this process period has ended. You will automatically receive a copy of the pre-qualification questionnaire at the appropriate time - no further correspondance is required.
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
Bank of England
Head of Procurement Procurement Group HO-5 Threadneedle Street
EC2R 8AH London
UNITED KINGDOM
E-mail:
Telephone: +44 2076014170
VI.4.2)Lodging of appeals
VI.4.3)Service from which information about the lodging of appeals may be obtained
VI.5)Date of dispatch of this notice:
4.2.2014
Note! Supplement