ICT managed services.
Contract notice
Services
Section I: Contracting authority
I.1)Name, addresses and contact point(s)
Hartlepool Borough Council
Bryan Hanson House, Hanson Square
Contact point(s): Corporate Procurement Unit
For the attention of: David Hart
TS24 7BT Hartlepool
UNITED KINGDOM
Telephone: +44 1429523495
E-mail:
Internet address(es):
General address of the contracting authority: www.hartlepool.gov.uk
Address of the buyer profile: http://www.mytenders.org/search/Search_AuthProfile.aspx?ID=AA7941
Further information can be obtained from: NEPO E-Procurement Portal
UNITED KINGDOM
Telephone: +44 1914335949
Internet address: www.qtegov.com
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: NEPO E-Procurement Portal
UNITED KINGDOM
Telephone: +44 1914335949
Internet address: www.qtegov.com
Tenders or requests to participate must be sent to: NEPO E-Procurement Portal
UNITED KINGDOM
Telephone: +44 1914335949
Internet address: www.qtegov.com
I.2)Type of the contracting authority
Regional or local authority
I.3)Main activity
General public services
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: yes
Redcar and Cleveland Borough Council
Middlesbrough Council (see Additional Information)
Section II: Object of the contract
II.1)Description
II.1.1)Title attributed to the contract by the contracting authority:
ICT managed services.
II.1.2)Type of contract and location of works, place of delivery or of performance
Services
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: Hartlepool.
Service category No 7: Computer and related services
Main site or location of works, place of delivery or of performance: Hartlepool.
NUTS code UKC11
II.1.3)Information about a public contract, a framework agreement or a dynamic purchasing system (DPS)
The notice involves a public contract
II.1.4)Information on framework agreement
II.1.5)Short description of the contract or purchase(s)
This procurement supports Hartlepool Borough Council's vision of procuring a complete ICT managed service for the authority which addresses both the broader Council Objectives and those which have been identified and relate to this procurement.
The Authority requires an ICT managed service to deliver critical front line services to its customers and to provide a robust and secure back office function. This reliance on the use of ICT has grown considerably since the service was first outsourced in 2001 and is expected to continue to grow.
The Authority wishes to procure its ICT managed services, in a way that is commercially attractive to the market and supports the Authority's key objectives which are:
- The provision of flexible, high quality services to the community and local businesses,
- The efficient and effective provision of services,
In addition, and specifically for this procurement, the agreed objectives are:
- Delivery base in Hartlepool (some flexibility in this objective),
- Retain and grow jobs,
- Secure local economic benefits,
- Maintain and improve services,
- Achieve savings,
- Scalability in terms of services and expansion to other authorities.
The ICT managed service is expected to include the following:
Cross functional services.
- Overall Governance and overarching principles,
- ICT lifecycle and operations,
- Service management,
- Asset management,
- Technology refresh management,
- Security management,
- Business continuity and disaster recovery,
- Innovation and technical opportunities,
- ITIL based service desk.
Infrastructure service.
- PC & printer support and management,
- Server support and management,
- Wide and local network support and management,
- Wireless network support,
- Telephony support,
- Data centre.
Application service.
- Application services and system administration,
- Applications development and quality assurance services,
- Project services and significant developments,
- Web site management.
The Authority requires flexibility and a solution which will develop to accommodate the changing needs of the Authority.
In addition, the Authority may require the Supplier to provide additional ICT, systems development, and business management consultancy services and other professional services, to assist with the Authority’s strategic plans and wider transformational activities.
Furthermore, the Authority is currently in discussions with other local authorities in the Tees Valley area to discuss various collaboration possibilities.
To date, Middlesbrough Council and Redcar & Cleveland Borough Council have agreed to their inclusion in this advertisement, although no commitment is made to utilise the contract at this stage.
Middlesbrough Council is currently in a long term partnership, for a variety of support services, including ICT. This is due to end in 2016 after an extended term and Middlesbrough Council would have to undertake a procurement exercise to continue the delivery of services through a partner from 2016 and is starting to plan for the delivery of services from that point.
The Authority requires an ICT managed service to deliver critical front line services to its customers and to provide a robust and secure back office function. This reliance on the use of ICT has grown considerably since the service was first outsourced in 2001 and is expected to continue to grow.
The Authority wishes to procure its ICT managed services, in a way that is commercially attractive to the market and supports the Authority's key objectives which are:
- The provision of flexible, high quality services to the community and local businesses,
- The efficient and effective provision of services,
- Addressing the community objectives of the Authority and its partners as stated in the Authority’s Corporate Plan and Partnership plans, available on the Authority's web site (www.hartlepool.gov.uk),
- To be a sustainable Authority in the medium and long term.In addition, and specifically for this procurement, the agreed objectives are:
- Delivery base in Hartlepool (some flexibility in this objective),
- Retain and grow jobs,
- Secure local economic benefits,
- Maintain and improve services,
- Achieve savings,
- Scalability in terms of services and expansion to other authorities.
The ICT managed service is expected to include the following:
Cross functional services.
- Overall Governance and overarching principles,
- ICT lifecycle and operations,
- Service management,
- Asset management,
- Technology refresh management,
- Security management,
- Business continuity and disaster recovery,
- Innovation and technical opportunities,
- ITIL based service desk.
Infrastructure service.
- PC & printer support and management,
- Server support and management,
- Wide and local network support and management,
- Wireless network support,
- Telephony support,
- Data centre.
Application service.
- Application services and system administration,
- Applications development and quality assurance services,
- Project services and significant developments,
- Web site management.
The Authority requires flexibility and a solution which will develop to accommodate the changing needs of the Authority.
In addition, the Authority may require the Supplier to provide additional ICT, systems development, and business management consultancy services and other professional services, to assist with the Authority’s strategic plans and wider transformational activities.
Furthermore, the Authority is currently in discussions with other local authorities in the Tees Valley area to discuss various collaboration possibilities.
To date, Middlesbrough Council and Redcar & Cleveland Borough Council have agreed to their inclusion in this advertisement, although no commitment is made to utilise the contract at this stage.
Middlesbrough Council is currently in a long term partnership, for a variety of support services, including ICT. This is due to end in 2016 after an extended term and Middlesbrough Council would have to undertake a procurement exercise to continue the delivery of services through a partner from 2016 and is starting to plan for the delivery of services from that point.
II.1.6)Common procurement vocabulary (CPV)
72500000
II.1.7)Information about Government Procurement Agreement (GPA)
The contract is covered by the Government Procurement Agreement (GPA): yes
II.1.8)Lots
This contract is divided into lots: no
II.1.9)Information about variants
Variants will be accepted: yes
II.2)Quantity or scope of the contract
II.2.1)Total quantity or scope:
The estimated contract value for Hartlepool Borough Council is 35 000 000 GBP to 40 000 000 GBP over the full 10 year life of the contract (7 years plus up to a potential 3 year extension, in increments to be determined by the Authority). The Authority would, however, be looking to reduce current levels of expenditure in line with its medium term financial strategy. This does not include any additional supplementary services or potential partner authorities.
The estimated contract value for Middlesbrough Council is 4 000 000 GBP per annum.
The estimated contract value for Redcar & Cleveland Borough Council is 4 000 000 GBP per annum.
The estimated contract value for Middlesbrough Council is 4 000 000 GBP per annum.
The estimated contract value for Redcar & Cleveland Borough Council is 4 000 000 GBP per annum.
II.2.2)Information about options
Options: yes
Description of these options: The initial contract term is 7 years with an option to extend the contract for up to a further 3 years in increments to be determined by the Authority.
Description of these options: The initial contract term is 7 years with an option to extend the contract for up to a further 3 years in increments to be determined by the Authority.
II.2.3)Information about renewals
This contract is subject to renewal: yes
Number of possible renewals: Range: between 0 and 3
Number of possible renewals: Range: between 0 and 3
II.3)Duration of the contract or time limit for completion
Duration in months: 120 (from the award of the contract)
Section III: Legal, economic, financial and technical information
III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
Details will be set out in the tender documents.
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
Details will be set out in the tender documents.
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
The Contracting Authority reserves the right to require groupings of entities to take a particular form, or to require one party to undertake primary legal liability or to require that each party takes joint and several liability.
III.1.4)Other particular conditions
The performance of the contract is subject to particular conditions: yes
Description of particular conditions: Any particular conditions will be set out in the invitation to submit outline solution (ISOS) and/or other procurement documents to be developed, if necessary, through the course of the Competitive Dialogue.
Description of particular conditions: Any particular conditions will be set out in the invitation to submit outline solution (ISOS) and/or other procurement documents to be developed, if necessary, through the course of the Competitive Dialogue.
III.2)Conditions for participation
III.2.1)Personal situation of economic operators, including requirements relating to enrolment on professional or trade registers
Information and formalities necessary for evaluating if the requirements are met: The economic operator and/or members of the consortium in aggregate must meet the requirements set out in Regulation 23 to 25 of the Public Contracts Regulations 2006 (as amended). The requirements are as set out in the pre-qualification questionnaire.
III.2.2)Economic and financial ability
Information and formalities necessary for evaluating if the requirements are met: In accordance with Regulation 24 of the Public Contract Regulations 2006 and as stated in the Pre-qualification Questionnaire.
Minimum level(s) of standards possibly required: As stated in the pre-qualification questionnaire.
Minimum level(s) of standards possibly required: As stated in the pre-qualification questionnaire.
III.2.3)Technical capacity
Information and formalities necessary for evaluating if the requirements are met:
In accordance with Regulation 25 of the Public Contract Regulations 2006 and as stated in the Pre-qualification Questionnaire.
Minimum level(s) of standards possibly required:
As stated in the pre-qualification questionnaire.
In accordance with Regulation 25 of the Public Contract Regulations 2006 and as stated in the Pre-qualification Questionnaire.
Minimum level(s) of standards possibly required:
As stated in the pre-qualification questionnaire.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
III.3.1)Information about a particular profession
III.3.2)Staff responsible for the execution of the service
Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: yes
Section IV: Procedure
IV.1)Type of procedure
IV.1.1)Type of procedure
competitive dialogue
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
Envisaged minimum number 3: and maximum number 5
Objective criteria for choosing the limited number of candidates: As detailed in the pre-qualification questionnaire.
Objective criteria for choosing the limited number of candidates: As detailed in the pre-qualification questionnaire.
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
Recourse to staged procedure to gradually reduce the number of solutions to be discussed or tenders to be negotiated yes
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
IV.2.2)Information about electronic auction
An electronic auction will be used: no
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority:
IV.3.2)Previous publication(s) concerning the same contract
Prior information notice
Notice number in the OJEU: 2012/S 176-290482 of 10.9.2012
IV.3.3)Conditions for obtaining specifications and additional documents or descriptive document
IV.3.4)Time limit for receipt of tenders or requests to participate
2.11.2012 - 12:00
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
28.11.2012
IV.3.6)Language(s) in which tenders or requests to participate may be drawn up
English.
IV.3.7)Minimum time frame during which the tenderer must maintain the tender
IV.3.8)Conditions for opening tenders
Section VI: Complementary information
VI.1)Information about recurrence
This is a recurrent procurement: yes
Estimated timing for further notices to be published: 2019.
Estimated timing for further notices to be published: 2019.
VI.2)Information about European Union funds
VI.3)Additional information
The Authority requires flexibility and a solution which will develop to accommodate the changing needs of the Authority.
In addition, the Authority may require the Supplier to provide additional ICT, systems development, and business management consultancy services and other professional services, to assist with the Authority’s strategic plans and wider transformational activities.
Furthermore, the Authority is currently in discussions with other local authorities in the Tees Valley area to discuss various collaboration possibilities.
Middlesbrough Council and Redcar & Cleveland Borough Council have agreed to their inclusion in this advertisement, although no commitment is made to utilise the contract at this stage.
Middlesbrough Council is currently in a long term partnership for a variety of support services, including ICT. This is due to end in 2016 after an extended term and Middlesbrough Council would have to undertake a procurement exercise to continue the delivery of services through a partner from 2016 and is starting to plan for the delivery of services from that point.
- ICT Managed Services and download the PQQ.
It would be appreciated if you could confirm your interest using the facility on the NEPO portal, although this is not a mandatory requirement.
Shortlisting of PQQ submissions will be carried out before the issuing of an Invitation to Submit Outline Solutions (ISOS) using the criteria set out in the PQQ instruction document.
The Contracting Authority reserves the right to change or terminate without notice the procedure for awarding the contract at any time without liability.
Any resulting contract(s) will be considered as contract(s) made in England according to English law and will be subject to the exclusive jurisdiction of the English courts. The Contracting Authority reserves the right to approve any and all subcontractor appointments the successful contractor intends to make.
Tenders and all supporting documents must be priced in pounds sterling. The Contracting Authority is not liable for any costs incurred by those expressing an interest or tendering for this opportunity, including, but not limited, to where the contract award procedure is cancelled for any reason. No reimbursement shall be available in any circumstances. Please note that all dates and figures provided in this notice are approximate.
The Contracting Authority does not bind itself to accept the lowest any tender and reserves the right to cancel this award procedure at any time. The successful tenderer will be required to give an undertaking that it will comply with all UK and EU legislation, standards and applicable guidance. Acceptance of variations are at the Contracting Authorities absolute discretion and whether this option will be pursued will be detailed by the Contracting Authority in due course.
(MT Ref:92794).
In addition, the Authority may require the Supplier to provide additional ICT, systems development, and business management consultancy services and other professional services, to assist with the Authority’s strategic plans and wider transformational activities.
Furthermore, the Authority is currently in discussions with other local authorities in the Tees Valley area to discuss various collaboration possibilities.
Middlesbrough Council and Redcar & Cleveland Borough Council have agreed to their inclusion in this advertisement, although no commitment is made to utilise the contract at this stage.
Middlesbrough Council is currently in a long term partnership for a variety of support services, including ICT. This is due to end in 2016 after an extended term and Middlesbrough Council would have to undertake a procurement exercise to continue the delivery of services through a partner from 2016 and is starting to plan for the delivery of services from that point.
Parties interested in this contract opportunity should go to the NEPO web site (address:- www.qtegov.com) and follow the instructions to register.
Once registered, please search for tender reference QTLE - 8YAGG3.- ICT Managed Services and download the PQQ.
It would be appreciated if you could confirm your interest using the facility on the NEPO portal, although this is not a mandatory requirement.
Shortlisting of PQQ submissions will be carried out before the issuing of an Invitation to Submit Outline Solutions (ISOS) using the criteria set out in the PQQ instruction document.
The Contracting Authority reserves the right to change or terminate without notice the procedure for awarding the contract at any time without liability.
Any resulting contract(s) will be considered as contract(s) made in England according to English law and will be subject to the exclusive jurisdiction of the English courts. The Contracting Authority reserves the right to approve any and all subcontractor appointments the successful contractor intends to make.
Tenders and all supporting documents must be priced in pounds sterling. The Contracting Authority is not liable for any costs incurred by those expressing an interest or tendering for this opportunity, including, but not limited, to where the contract award procedure is cancelled for any reason. No reimbursement shall be available in any circumstances. Please note that all dates and figures provided in this notice are approximate.
The Contracting Authority does not bind itself to accept the lowest any tender and reserves the right to cancel this award procedure at any time. The successful tenderer will be required to give an undertaking that it will comply with all UK and EU legislation, standards and applicable guidance. Acceptance of variations are at the Contracting Authorities absolute discretion and whether this option will be pursued will be detailed by the Contracting Authority in due course.
(MT Ref:92794).
VI.4)Procedures for appeal
VI.4.1)Body responsible for appeal procedures
VI.4.2)Lodging of appeals
Precise information on deadline(s) for lodging appeals: Any appeals under this section should be addressed to the contact detailed at I.1.
VI.4.3)Service from which information about the lodging of appeals may be obtained
VI.5)Date of dispatch of this notice:
19.9.2012