NCCT40976 Social Care System.
Prior information notice
Services
Section I: Contracting authority
Norfolk County Council
County Hall, Martineau Lane
Contact point(s): Procurement Team
For the attention of: Joan Murray
NR1 2SG Norwich
UNITED KINGDOM
E-mail:
Internet address(es):
General address of the contracting authority: www.norfolk.gov.uk
Address of the buyer profile: https://in-tendhost.co.uk/norfolkcc/aspx/Home
Further information can be obtained from: The above mentioned contact point(s)
Section II.B: Object of the contract (Supplies or services)
Norfolk, UK.
Lots
This contract is divided into lots: no48000000
The introduction of a new system will form the platform on which savings and integration can be developed with our many partner agencies, and on which service improvements can be delivered for our 3 000+ system users and the community we serve. The County Council strategy has informed the following key priorities for the project:
- Integration with Health and other partners is key, reflecting our integrated commissioning and delivery in Adults, including direct working together under section 75, and the new locality-based multi-agency hub approach in Children's.
- Supporting vulnerable people - the solution must be an enabler for our corporate outcome framework - that all vulnerable people who live, work, learn and are cared for will be safe; and that vulnerable people are more resilient and independent.
- Simplicity with straightforward recording, automated workflows and readily accessible information, in order to improve efficiency and release practitioner time while supporting our compliance with relevant legislation.
- Information and our use of it drives the system; information sharing with partners underpins commissioning and delivery within a ‘whole system’ approach. We also need to make citizens' own records more accessible to them.
- Transformation - from the national ‘Personalised Health and Care 2020’ digital roadmap through to local initiatives, we will require a system and supplier that are flexible and offer innovative solutions.
- Our strategic ICT&IM; architecture requires integration of the social care system - with Identity Management, the Information Hub, Records Management, Customer Relationship Management, portals, and a granular access control model - in order to support the corporate programme and exploit wider benefits.
We are therefore looking to work with a supplier who has the capability to deliver to this agenda, respond to government and legislative changes and develop the product innovatively. Suppliers are invited to contact for a discussion.
Section III: Legal, economic, financial and technical information
Section VI: Complementary information