Bradford College Incoming Call Management Open Tender.
Contract award notice
Services
Section I: Contracting authority
I.1)Name, addresses and contact point(s)
Bradford College
Great Horton Road
For the attention of: Rachel Turner
BD7 1AY Bradford
UNITED KINGDOM
E-mail:
Internet address(es):
General address of the contracting authority: www.tenetservices.com
Address of the buyer profile: www.tenetservices.com
Electronic access to information: https://suppliers.multiquote.com/Page/Login.aspx
Electronic submission of tenders and requests to participate: https://suppliers.multiquote.com/Page/Login.aspx
I.2)Type of the contracting authority
Body governed by public law
I.3)Main activity
Education
I.4)Contract award on behalf of other contracting authorities
The contracting authority is purchasing on behalf of other contracting authorities: no
Section II: Object of the contract
II.1)Description
II.1.1)Title attributed to the contract
Bradford College Incoming Call Management Open Tender.
II.1.2)Type of contract and location of works, place of delivery or of performance
Services
Service category No 27: Other services
Main site or location of works, place of delivery or of performance: Bradford College.
Service category No 27: Other services
Main site or location of works, place of delivery or of performance: Bradford College.
NUTS code UKE41
II.1.3)Information about a framework agreement or a dynamic purchasing system (DPS)
II.1.4)Short description of the contract or purchase(s)
Bradford College is looking for an Incoming Call Management provider to provide a telephone answering service including, but not limited to providing course information, using agreed social network platforms to provide live chat, transferring calls, taking payments, posting out relevant information, taking interview bookings and other call management duties as defined in the Specification.
II.1.5)Common procurement vocabulary (CPV)
79512000
II.1.6)Information about Government Procurement Agreement (GPA)
II.2)Total final value of contract(s)
II.2.1)Total final value of contract(s)
Value: 373 000 GBP
Excluding VAT
Excluding VAT
Section IV: Procedure
IV.1)Type of procedure
IV.1.1)Type of procedure
Open
IV.2)Award criteria
IV.2.1)Award criteria
The most economically advantageous tender in terms of
1. Most economically advantageous-stated elsewhere
1. Most economically advantageous-stated elsewhere
IV.2.2)Information about electronic auction
IV.3)Administrative information
IV.3.1)File reference number attributed by the contracting authority
CA3134
IV.3.2)Previous publication(s) concerning the same contract
Notice number in the OJEU: 2015/S 207-375973 of 24.10.2015
Section V: Award of contract
Lot title: Bradford College Incoming Call Management Open TenderV.1)Date of contract award decision:
2.3.2016
V.2)Information about offers
V.3)Name and address of economic operator in favour of whom the contract award decision has been taken
Your Business Voice
Unit 15, Mercury Quays Ashley Lane
Shipley
UNITED KINGDOM
V.4)Information on value of contract
Total final value of the contract:
Value: 373 000 GBP
Excluding VAT
Value: 373 000 GBP
Excluding VAT
V.5)Information about subcontracting
Section VI: Complementary information
VI.1)Information about European Union funds
The contract is related to a project and/or programme financed by European Union funds: no
VI.2)Additional information:
VI.3)Procedures for appeal
VI.3.1)Body responsible for appeal procedures
VI.3.2)Lodging of appeals
Precise information on deadline(s) for lodging appeals: The authority will incorporate a minimum 10 calendar day standstill period at the point that information on the award of the contract is communicated to tenderers. If an appeal regarding the award of contract has not been successfully resolved then the Public Contracts Regulations 2015 provide for aggrieved parties who have been harmed or are at risk of harm by breach of the rules to take action in the High Court. Any such action must be brought promptly (generally within 3 months).
VI.3.3)Service from which information about the lodging of appeals may be obtained
VI.4)Date of dispatch of this notice:
2.3.2016